Support for Nord Node customers.

How to reach us

The more of this you can tell us up front, the less back-and-forth there is before someone starts working on it.

• Who is affected — one person, a team, or everyone.
• What you were doing when it happened, and what you expected instead.
• The exact wording of any error message, or a screenshot of it.
• Which computer or phone, and whether it happens on another one.
• When it started, and whether anything changed around then.
• Whether there is a deadline we should know about.

If something is stopping people from working — nobody can sign in, mail is not arriving, a system is down — say so in the first line and call rather than only writing. Those requests go to the front.

Everything else is worked through in order. You can always ask where a request stands, and you will get an answer from someone who knows your environment rather than a status code.