Examples
Four situations we see often. They are illustrative rather than case studies — no customer is named, and nothing here is a promise about how long something takes. They are here because a story explains a connected environment better than a list of services does.
Tuesday
The onboarding form is submitted. That one form is the only thing anyone has to do.
Friday
A laptop arrives at the office — enrolled, configured to the company standard, encrypted, with the right applications installed. The Microsoft account, licence and mailbox were created from the same form. Access to Teams, SharePoint and the business system matches the role.
Monday
The new colleague signs in. Security policies apply the moment they do. Everything works, and there is someone to ask if it does not.
Later
When they leave one day, the same routine runs in reverse: access closed, data kept, device wiped and reassigned.
When the company was small
IT was a helpful colleague and a shelf of laptops. It worked, because everyone sat in one room.
As it grew
Licences became a mystery, every new hire took a week to equip, and nobody knew who had access to what.
By the time it had doubled again
The CEO wanted it to stop being her problem. We started with an inventory and a licence review, which paid for itself in licences nobody was using. Then a device standard, so buying became a decision made once.
Then
Microsoft 365 put in order: one secure sign-in, MFA, SharePoint structured, old accounts closed. Then support and monitoring as a routine, and a plan for the year ahead — what to replace, what to budget, what to automate next.
The previous provider was not bad — just slow, and every question became an invoice. The worry was the switch itself: would things break, and did anyone even know how the environment was set up?
Discovery
We collected what documentation existed, and wrote the rest ourselves.
Handover
We ran alongside the outgoing provider, moved administrative access, and checked backups and licences.
Before the switch
We fixed the three things everyone had been living with and stopped mentioning.
On the agreed date
The support number changed. Nothing else did — except how quickly people got answers.
The business system had been in place a while. Finance liked it. But orders from the webshop were re-typed by hand, month-end reports were built in a spreadsheet, and the approval flow lived in email. The previous partner quoted a large project for each request, so nothing got done.
First
The integration: webshop orders into the business system automatically, with stock and status flowing back.
Next
Approvals moved into the business system, with notifications where people already work.
Then
A report set on live data, so month-end became a review instead of a build.
Since
Each step was a small piece of work, not a programme. Support continued in between.
Tell us which, and what it looks like in your company. We will tell you what we would do first.